Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Edgewater Cleaning Coop.
General Questions
Visit the estimate page to enter information on your cleaning needs and we'll respond in 24 hours. To ensure correct pricing, one of our cleaning professionals will do an in-home estimate to determine the cost to clean your space.
We can bring cleaning supplies or use your own if you prefer. It's best if we can use your vacuum cleaner.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement. Express cleaning does cost 25% more than a regularly scheduled cleaning.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by letting us know when we schedule your appointment.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
We can bring cleaning supplies or use your own if you prefer. It's best if we can use your vacuum cleaner.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning.
We send two cleaning professionals to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.